Welcome to KwikEngage! Let’s Set Up Your WhatsApp Business Account

Connecting WhatsApp is the most important step in unlocking broadcasting, automation, chat support, and commerce features. This guide walks you through everything you need — from prerequisites to step-by-step onboarding.

Before You Start — Prerequisites

To ensure a smooth WhatsApp Embedded Signup (WES) onboarding, keep the following ready:

1. Facebook Business Requirements

• A Facebook Business Manager (FBM) account

• You should be an admin of that FBM

• The business must have:

  • Legal name

  • Business email

  • Business address

  • Website / social media link

2. WhatsApp Business Requirements

• An active phone number not linked to any WhatsApp / WA Business App

• Ability to receive SMS or Voice OTP on that number

• A verified business website or active social presence

3. Approval Checks Done by Meta

Meta validates:

• Business legitimacy

• Display name consistency

• Policy compliance

Most accounts are approved instantly; some may take 1–3 days.

Step-by-Step WhatsApp Setup on KwikEngage

Step 1 - Start WhatsApp Embedded Signup

From your KwikEngage dashboard → Setup Guide → Connect WhatsApp
Click Connect WhatsApp and log in with your Facebook account.

Authentication screen: This screen authenticates business customers using their Facebook or Meta Business Suite credentials

Authorization screen: This screen describes the data the business customer will be permitting your app to access.

Step 2 - Select or Create Your Business

• Choose an existing Facebook Business OR

• Create a new one
  (Make sure you have admin rights)

Step 3 - Create or Select a WhatsApp Business Account (WABA)

• If you already have a WABA, select it

• Otherwise, create a new one (takes ~10 seconds)

Business Asset Selection Screen: This screen gives the option to select existing business assets such as a Meta business portfolio and WhatsApp Business Account

Step 4 - Add Your Phone Number

• Choose an unused number

• Receive OTP via SMS or Call

• Verify the number

Step 5 - Completion & Sync

Kwik Engage automatically validates:

• Messaging tier

• Quality

• Verification status

Once done, your WhatsApp is live ?

This screen indicates that you have successfully created the WhatsApp Business API account. Clicking on Finish will take you back to Kwik Engage portal.

Note: Basis the Business verification and WhatsApp Business Account verification by Meta, your number will be in use immediately or once the review is completed.

After Success — Complete These Steps

To maximize your WhatsApp performance, complete the following:

1. Update WhatsApp Business Profile

Add:

• Logo

• Business description

• Website

• Address

2. Kickstart WhatsApp Marketing