Not Receiving Test Campaign Messages on Your Phone?

If you are not receiving test campaign messages on your phone, please review the following checks and possible reasons.

1. Verify the Phone Number Format

Ensure that the phone number is added with the correct country code.

Example format:
91XXXXXXXXXX (for India)

If the country code is missing or incorrect, the message may fail to deliver.

2. Meta Frequency Capping Restrictions

Another possible reason for not receiving test messages is Meta’s Frequency Capping policy.

Frequency capping is implemented by Meta to improve the user experience on WhatsApp by limiting the number of marketing messages a user can receive within a specific timeframe.

This mechanism helps businesses by:

• Improving overall message delivery quality

• Ensuring communications have a higher impact

• Reducing the chances of users feeling overwhelmed by marketing messages

• Increasing engagement rates

Please note that this limitation is controlled by Meta and not by the KwikEngage platform.

You can read more about Meta’s error codes and restrictions here:
https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/#error-codes

3. Verify the Message Status from Logs

Even if the message is not received on the phone, you can verify whether it was triggered successfully from the Logs section.

Steps to check message status:

1. Visit the Logs page:
   https://app.kwikengage.ai/logs

2. Enter your phone number in the search bar.

3. Check the delivery status of the message to see whether it was:

   • Sent

   • Delivered

   • Failed (with error reason)

• Alternatively, you can try adding a different phone number for testing and verifying the message status in the Logs section.