Understanding KwikEngage Platform Fee Deduction & Account Activation Cycle

This article explains how platform fee deduction and account activation work on the KwikEngage platform, so you can plan your wallet balance and avoid unexpected charges.

How the Platform Fee Works

KwikEngage follows a monthly platform fee model. The platform fee is charged per calendar month once an account becomes active.

An account is considered active when:

• Sufficient funds are added to the wallet to cover the platform fee.

Scenario 1: Account Inactive for the Month

If your account remains inactive for an entire month and you add funds to the wallet at any time during that same month (even on the last day of the month):

• The system will immediately activate the account

• The platform fee for that month will be deducted

• This applies regardless of how late in the month the recharge is made

Even a recharge on the final day of the month will trigger the platform fee deduction for that month, since the account becomes active.

Scenario 2: Preparing for the Next Month

To ensure uninterrupted service and a smooth billing experience, we recommend the following:

• Keep your account active from the beginning of the month

• Towards the end of each month, maintain a sufficient wallet balance to cover the upcoming platform fee

• When sufficient balance is available, the platform fee for the new month is automatically deducted on the 1st of the month

This ensures:

• No service disruption

• No last-minute manual recharges

• Seamless account activation for the next billing cycle

Key Takeaways

• Recharge at any time during a month → complete platform fee is deducted for that month

• Recharge on the last day of the month → complete platform fee is still deducted for that month

• Maintain sufficient balance before month-end → platform fee is deducted automatically on the 1st of the next month. This ensures billing cycle (after initial trial period is from the 1st of every month).  

• This billing structure helps ensure continuous platform access and service availability

Best Practice Recommendation

To avoid unexpected deductions:

• Keep your account active from the start of the month

• Ensure sufficient wallet balance is available before the month ends