How to create Feedback Flow?

Step-by-Step Process

1. Login

   • Access the platform at: https://app.kwikengage.ai/

2. Navigate to Flows

   • Go to Flows

   • Click on Create Flow

3. Select Flow Type

• Choose the 4th flow option: “Order Delivered Shopify”

4. Add Time Delay

• Insert a Time Delay block between the Trigger and WhatsApp blocks

• Configure the delay duration as per your requirement

5. Configure Flow Details

• Add the Flow Name

• Select the Sandbox Number

• Set the Automation Type to Marketing

6. Add Feedback Template

Select and apply the Feedback WhatsApp Template

7. Judge.me Integration (If Applicable)

• If judge.me is enabled, update the destination URL as follows:{{product_url}}#judgeme

• Click on Create

8. Save the Flow

• Click Save at the bottom of the page

• Click Save Automation at the top-right corner of the page